Pellet Stove Part, Gas Stove Parts and Wood Stove Parts

Our customers are important to us! Therefore, to give you complete peace of mind in purchasing a stove parts from us and to maintain our high standards of customer satisfaction, we are providing the following document to answer any possible questions you might have in regards to our warranties, delivery, damage, liabilities, and return policies.

All parts sold will include and be backed by the manufacturers' written warranty. This includes replacement of all warranted components as set forth in the manufacturers' written warranty. The purchaser is responsible for the return of any part and will be charged and/or reimbursed for parts returned within 30 days of receiving the replacement or warranted parts. After 30 days, the original purchaser is responsible for all costs and will be charged for parts sent to purchaser and the warranted part is no longer returnable.

Oregon Stoves & Spas is always looking for ways to ease your decision to make a purchase with us! We want you to be confident about your decision and enjoy total satisfaction from your new purchase. Warranties will not cover misuse, neglect, abuse or problems arising from incorrect installation or basic maintenance items. Please be aware that installation of your stove parts by anyone other than a qualified professional may void your factory warranty. All warranties are as stated by the manufacturer unless otherwise noted. Oregon Stoves & Spas will honor the manufacturers' warranty of any unit we sell (excluding warehouse close-outs) for the full term of the manufacturers' specifications.

Please see our details and exceptions for free shipping.

Delivery of your stove part will happen as soon as we process your order. In some cases, shipments can be delayed due to acts of god, truck mechanical failures and certain remote rural delivery areas serviced by contracted trucking companies. Oregon Stoves and Spas will not be responsible for any delays by trucking companies and will not be held responsible for any additional delivery charges due to hazardous road conditions or cancellation of delivery after it has left our warehouse.

Oregon Stoves and Spas is not responsible for any damage that may occur to the product in transit, although we do guarantee that your product will be received in working order. It is at the discretion of Oregon Stoves and Spas to repair or replace the product, if the purchaser elects to cancel the order and ship the damaged product back to our warehouse. The purchaser will be responsible for all shipping charges plus a 15% restocking fee. All electronic parts are non-returnable and all sales are final. Special order parts are non-returnable.

Returns

IF, for any reason, you wish to return an unused item or part and it is in it's original package and is re-saleable, you have 30-days from receipt to return said parts to Oregon Stoves and Spas. There will be a 20% re-stocking fee and shipping charges will be the responsibility of the purchaser. No Returns or Refunds on Special Order Products, Closeout Specials or Parts.

Service and Technical Support

We are always happy to offer assistance. Simply call us during our normal business hours or e-mail us at info@pelletstoveparts.biz and we will be glad to answer your questions.

If you have difficulty with your stove part, please call our toll free number and have the following information available for our technical support staff:

We will try to help you correct your problem to the best of our ability, but can only make recommendations based upon the information you provide. Pease be as concise and accurate as possible. We appreciate your business, and will make every attempt to get you serviced in a timely fashion. But, please remember, we are not your local retailer. We will certainly make every attempt to get you serviced, but logistics, geography, seasonality, or availability of parts may prohibit us from immediately addressing some issues. We hope that as an internet shopper, you will understand this situation and sincerely appreciate your patience.

Because we do not manufacture the products we sell, Oregon Stoves & Spas assumes no liability arising from the use, or misuse of any products purchased from us and at no time shall be responsible for any amount greater than the purchase price of said products.

We are always improving our offerings and product availability, and reserve the right to change pricing, products and specifications without notice. Oregon Stoves & Spas cannot be responsible for pricing or other errors, and reserves the right to cancel any orders arising from such errors. If an order is due to ship, we will notify the purchaser of any backorder or deletion of product from our line and we will offer another product of equal value. We will not be responsible or held liable for any damages and/or affiliated costs due to shipping delays, product availability, acts of god or any other direct or associated losses caused.